FAQ
Frequently Asked Questions
Everything you need to know before you book. Can’t find your answer? Just contact us.
How far is the villa from Walt Disney World?
The Watersong Residence is about 15 miles from the Disney parks — roughly a 20-minute drive to Magic Kingdom, EPCOT, Hollywood Studios and Animal Kingdom, traffic depending.
Do I need to hire a car?
Yes, we strongly recommend hiring a car. While the parks are close, Orlando is spread out and a car gives you the freedom to reach the attractions, supermarkets and restaurants easily. Orlando International Airport (MCO) is about a 35-minute drive away.
Where is the nearest supermarket?
The nearest Publix supermarket and a pharmacy are about five minutes from the villa — perfect for your arrival grocery shop. A large Walmart Supercenter is about 15–17 minutes away.
Is the pool heated?
The pool and spa can be heated for an additional charge. Heating is recommended in the cooler winter months and is required if you wish to use the spa. Please request it before arrival, as pools can take up to 24 hours to warm up.
How many people does the villa sleep?
The villa comfortably sleeps 12 guests across six bedrooms (three kings, one queen and two twin rooms) with five bathrooms. Maximum occupancy is 12.
Is there WiFi?
Yes — free high-speed mesh WiFi with a 100 Mb cable connection covers the whole villa, plus Smart TVs with streaming in most rooms.
Are cots and high chairs available?
Please let us know your needs when you book and we will do our best to help with travel cots, high chairs and other family essentials.
What are the check-in and check-out times?
Check-in is from 4:00pm and check-out is by 10:00am. Early check-in or late check-out may be possible by prior arrangement.
Are pets or smoking allowed?
No — the villa is strictly non-smoking, and no pets are permitted. This helps us keep the home immaculate for every guest.
Is the villa licensed?
Yes. The Watersong Residence holds a Florida DBPR vacation-rental licence and is fully registered and tax-compliant. You will find our licence number in the footer of every page.
How do I book, and is it secure?
You book direct with us, the owners — no booking fees. Secure a deposit to hold your dates, with the balance due 90 days before arrival. We accept major credit cards via Stripe, or bank transfer.
Is the villa suitable for guests with limited mobility?
There are two ground-floor bedrooms, one of which is wheelchair accessible, plus a ground-floor bathroom. Please contact us to discuss your specific requirements.